Leadership has no vision other than $$$ and in that pursuit they jump through impossible hoops over dollars to pick up pennies.
They don't care about the products they sell, only the money they make. It's fitting that they've been bought by a private equity firm because that's exactly how they act with acquisitions. They buy companies axe all of the management that knows how to run it and pull the profit from the currently running operations. When the acquisition flags as a result of the leadership vacuum and poor decisions Boston is making for them, they see the organization as a lost cause and start laying off the workforce and putting money into another new acquisition. It's an aggressive slash & burn operation.
It's astonishing that they can't see how poorly it works. When they bought GoToMeeting, Zoom wasn't even a serious competitor. But now, during the time GTM should be shining and taking in the biggest payday it's seen in years, Zoom is eating up a vast portion of it because they gutted all of the management, engineering, and marketing teams that had worked on it for decades.
They are failures of the highest magnitude for wasting the potential of their acquisitions. Honestly they should have been indicted for their poor decision making that basically amounts to theft from their stockholders... maybe that's actually why they sold to Evergreen & Francisco partners. The leadership might be in federal prison otherwise.