Glassdoor reviews

3.9

66% would recommend to a friend

(1,113 total reviews)
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Owen Humphries

84% approve of CEO

38% positive business outlook

Glassdoor has an employee rating of 3.9 out of 5 stars, based on 1,113 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Glassdoor employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.7 stars).

Reviews by job title

1K reviews
1.0
Aug 4, 2016
Recommend
CEO approval
Business Outlook

Pros

When I started at Glassdoor two years ago, there was an amazing company culture, especially amongst the sales org. I had a smart, strategic and motivating manager with a very tight knit team. I was motivated to come to work every day but also had the freedom to work from home, come in early, leave early and significant flexibility with my schedule. My manager trusted me to get the job done and with that, gave me significantly more confidence and motivation to perform for myself, my manager, my team and the sales org. I wasn't focused on quota, because with the support and confidence my team had in me, along with reasonable targets, hitting quota was challenging but realistic. When I would hit my quota or my team would hit our quota, we would always celebrate those wins. It was an awesome environment and I will forever cherish those days I had at Glassdoor. If I was writing this review one year ago, it would have been a 5 star review.

Cons

Essentially everything I mentioned in the Pros no longer exists on the sales floor at Glassdoor. My manager and director were promoted and I was assigned to a new team, manager and director. Very quickly, it was made clear by our director that the flexibility in our work schedule would no longer exist. We were not trusted to get the job done in a way that made sense for each individual, we immediately were given strict activity numbers to hit and an outline for what constitutes being put on a performance plan. This fostered an extremely stressful and cut throat environment that still exists today. While we have added essentially no new products since I've been with Glassdoor and hardly any increase in user traffic... Our quotas have doubled each year. Both years, leadership has come back to us and said that they "messed up" in calculating those quotas halfway through the year before making any kind of change to those numbers. While I believe my new manager was a great manager with good intentions, there are way too many reps assigned to one manager. With having to constantly report forecasts and because numbers were the main focus for executive leadership, all managers can really focus on is reporting leaving little time to build a team and individual bond with their employees. Needless to say, morale is extremely low. Quotas are way too high and salaries are way too low. People on your sales teams can only take so much. This has been going on for 7+ months. Leadership knows about it and has continued to drive extremely high quotas and activity metrics, constantly bringing in more sales bodies, cutting the books of business and limiting spend on small things like happy hours and team outings that build team comradarie and morale. The list goes on.

2.0
Jul 27, 2016
Recommend
CEO approval
Business Outlook

Pros

Flexibility, amazing people, and an industry disrupting platform. We have incredible ancillary benefits including fitness programs and free lunch

Cons

You have set us up in sales to fail. While you say that you hear us, you have done nothing to address this issue. Alternatively, you have positioned your middle managers to make us feel like we aren't doing our jobs up to your standards. 10% of the entire sales org hit their quarterly goal last quarter. Really??? The upper management you've put in place are constantly in meetings (about what??), therefore out of sight. There is no acknowledgement that you set the bar to an unrealistic height. My personal confidence is down the toilet. And I'm basically poor on top of that. Please sell me on why I should stay?

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Glassdoor Response
9y
Ouch - two stars. We are clearly not getting it done in terms of communicating with you or supporting you in the ways you need. We are actively meeting (yes, those pesky meetings) to discuss many of the issues you raised. We want our teams to win, it's sincerely our intent. I strongly suggest you speak to your leadership team, including me so we can talk through the rest of your concerns. Thanks as always for the direct feedback.
3.0
Apr 15, 2019

Great four years, but left disappointed.

Recommend
CEO approval
Business Outlook

Pros

Overall, I had a very positive experience at Glassdoor. Nine months ago, I would have rated the company 4 stars. Here's the top of my "pros" list. 1. People - My direct team was composed of professionals who are expert at their jobs, have fun with their work, and are genuinely great people. This extends to the Enterprise Sales and Customer Success teams as a whole. These are the groups I worked most closely with, and it's a talented team overall. 2. Creativity - My leaders gave me a ton of trust to create new opportunities for the company. They trusted me to innovate our approach, and get the job done to grow the company. I believe I delivered by qualifying for 3 President's Clubs in 4 years. I'm very thankful for the trust in me, and hope that I've passed this spirit on to my team. 3. Knowledge - I grew my skills substantially during my tenure at Glassdoor. I was put in several situations where I had to "figure things out" in order to drive growth. I had to push the envelope regularly, which grew my knowledge-base over my 4 year tenure. These attributes will stay with me as my career moves forward, and I'm thankful for that.

Cons

The company has changed dramatically from when I joined 4 years ago. It was a disappointing end for me, given the highs my team achieved during my tenure. Dramatic change is to be expected when you're in growth mode, and especially after an acquisition. However, the top "cons" listed here are why I dropped my rating to 3 stars. They definitely played a role in my departure from the company. 1. Senior Leadership - The "feel" is dissipating. Everything is "rationalized" through spreadsheets, and decisions are made via endless hours in conference rooms. Many key departments are run by an MBA who doesn't have prior experience leading in said capacity. This has created a lack of first-hand customer knowledge, and is causing a diminished connection with team members who interface with customers and prospects every day. 2. Cross-Functional Partners - Team members in other departments are willing to help, but the company is separated into silos. Each department has their own OKRs, and few of those correlate with overall customer success. As a result, time spent selling for reps is greatly reduced. Reps routinely spend hours, and even days, waiting on cross-functional support. Most reps end up just doing things themselves to deliver to customers on-time. 3. Lack of Innovation - This may be number 3 on my list, but was probably my biggest issue. The company continues to push high growth targets...but isn't producing new, monetizable products to drive that. The market is changing dramatically, and the company is falling behind. Even if the revenue numbers look good at an aggregate level, there are significant risks to the business that will manifest themselves over the next 12-24 months if true innovation isn't realized.`

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Glassdoor Response
7y
Thank you for sharing your thoughts and thank you for your contributions to Glassdoor over the past four years. It’s great to hear that Glassdoor’s people, the opportunity to grow in knowledge, and the ability to bring creativity to your work contributed to an overall very positive experience at Glassdoor. I share the belief that we have an amazing team that not only can execute and get the job done, but also are great to work with. Thank you for being a part of the team. I also want to take the time to address some of the concerns that you raised. There is no question that Glassdoor has changed over the last few years. This is to be expected of a company growing as quickly as Glassdoor. Change can be exciting and uncomfortable at the same time. In order to attain the ambitious goals and targets we set, we must be strategic and endeavor to make our processes even more scalable. With this growth and increased strategy, I understand that it may seem as though that the focus on “feeling” is being lost to increased measurement and formalized processes, but it’s our belief that being more strategic will lead to greater results for our teams and ensure that we can scale the success we’ve seen over the past few years. I see "feel" and strategic thinking as both important and playing a role in our team's work. It is important for reps to feel supported by cross-functional partners. This is an area we’re continuing to refine and focus on and believe we’ve made significant progress on. Additionally, as a leadership team I can assure you that we continue to advocate to product of our needs and we are excited about what’s coming down the pipeline. We will also continue to advocate for product innovation in the future. Thank you again for sharing your thoughts and we wish you the best in your future endeavors.-Matt, VP Sales, Enterprise
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Glassdoor has 1,268 Glassdoor reviews submitted anonymously by Glassdoor employees. Read employee reviews and ratings on Glassdoor to decide if Glassdoor is right for you.