Previously a great place but no longer would recommend - Anonymous atolls Employee Review

3.0
Dec 30, 2024
Recommend
CEO approval
Business Outlook

Pros

- Remote working - Great company culture - Competitive benefits - High number of annual leave days

Cons

Work is extremely repetitive. And the role is more of a data entry job in the beginning to be honest. You have very less autonomy or creative freedom when it comes to your writing. But if you do enjoy more of a clear cut job with a rubric, then this might be a job for you. I have been with Atolls for a long time now and this year more than ever it’s more apparent that the management team are at their worst. Everyday feels like a wildcard day because we have different people giving different instructions and we are expected to live up to their demands at no notice. When we pose a question, no one is able to give an answer and people tend to pass the blame to each other. Managers also tend to make decisions without really asking, the people who are actually doing the work, about their opinions. And then when their ideas turns out to be horrible, the lower level employees are the one suffering as we are given extra work. Its to a point where everyday, we just have to go with the flow and not expect anything because anything could happen anytime The opportunities for certain colleagues in certain parts of the world are definitely not up to par to our European counter parts. Its getting more and more apparent that they just view us as cheap labour and nothing else. For someone who has been here for awhile, I have never felt this way but the higher up in ranks I go, the more i see it. Opportunities within the same hubs are close to horrible as well. The pay increments were absolutely horrible numbers. We were informed the company was not doing well financially which is why our incremental rates were low. Yet, some of the decisions they have been making this year doesnt look like it is made by a company that needs to be cutting corners. They fired colleagues who were excellent at their job but insist on keeping ones that have brought nothing but horrible work ethics and horrible behaviours to the table. People who perform well dont get promoted, instead they just promote you based on the number of years you work for which is beyond ridiculous. Bonuses for certain teams are never there either. I have seen so many other teams get bonuses each year, yet the people, who are responsible for your products being live and uploaded accordingly, don't receive one. Be fair. If one gets a bonus, everyone should be entitled to receive one. Every year this is an issue and each year they don't address it. I dont know if they think people from other teams dont talk to each other and know about other’s receiving bonuses, but people talk and sooner or later people find out. Dont get me started on the open door policy. They are only “open door” if the feedback that you have is positive. If you actually give them constructive feedback, be prepared to be viewed in a “certain” light.

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atolls Response
1y
Hi, Thank you for sharing your honest and detailed feedback. We truly value your perspective, especially as someone who has been with Atolls for a long time. Your insights are invaluable as we strive to grow and improve. We’re glad to hear that you appreciate our remote working options, company culture, competitive benefits, and generous annual leave days. These are core aspects we take pride in and remain committed to maintaining as part of our dedication to employee well-being. At the same time, we recognize your concerns about the repetitive nature of work, lack of autonomy, and challenges with management communication and decision-making. We understand how frustrating it can feel to be unheard or unsupported. It’s important to note that Atolls offers over 200 different types of roles. Naturally, some roles may involve more repetitive tasks than others. We are committed to identifying opportunities for automation and leveraging AI to minimize repetitive work, allowing employees to focus on tasks that add greater value. Our company has undergone significant changes over the past months to adapt to external challenges and market dynamics. While many leaders made efforts to keep teams transparently informed and involved in solutions, we are sorry to hear this wasn’t the case in your team. To address these concerns, we are launching a new Leadership Program to equip managers with the skills and tools needed to support and lead their teams effectively. We are also deeply committed to providing fair career opportunities for all employees. For over a year, we’ve been actively promoting our internal job platform, where all open roles are posted for employees to explore and apply to, regardless of location. Additionally, we encourage employees to join the internal jobs channel on Slack to stay updated on new opportunities. Thanks to this transparent process, 15 employees worldwide successfully transitioned to new roles last year through our central internal hiring system. Ensuring fair compensation is another priority. As our company has grown through mergers and acquisitions, we’ve faced challenges such as inconsistencies in job titles and roles—similar work being labeled differently or identical work having varying titles. These inconsistencies complicated efforts to identify and address pay gaps. Over the past year, we’ve focused on building a strong foundation by collecting and analyzing existing jobs, introducing a common job grading system, and standardizing titles. These efforts have helped us pinpoint areas needing adjustment to align with the market. While we’ve made progress, we acknowledge there’s more work to do and will continue these efforts in the coming year. However, it’s important to note that budget constraints remain a factor as we prioritize the company’s stability in a challenging financial climate. We’ve also worked to harmonize and optimize our annual review process to ensure promotions are based on clear criteria, including strong performance and meeting role-level expectations. We’re sorry to hear that within your team, this process may not have felt fair, and promotions appeared tied to tenure alone. We encourage you to share further feedback or suggestions for improvement directly with our People & Culture team. If you have concerns about specific cases within your team, please reach out to your P&C business partner for support. Regarding bonuses, we offer them only to a limited group of roles where they align with the nature of the work and market standards, such as in sales. We hope this detailed explanation helps clarify the efforts we’ve made—and continue to make—to address the concerns you’ve raised. Thank you for sharing your thoughts; they are instrumental in helping us improve and ensure fairness across the company. Best regards, Your P&C Team.

Explore other reviews about atolls

5.0
Dec 6, 2024
Recommend
CEO approval
Business Outlook

Pros

Atolls has an incredibly caring management team. They do not shy away from motivating their teams to work hard and achieve lofty goals, but they offer ample support, frequent pulse checks, and actively encourage a healthy work-life balance, motivating employees to maximize their work hours. If you're looking for a workplace devoid of toxicity and who supports your overall career aspirations, this is the place.

Cons

The work here can become rather repetitive. While you have an incredibly large array of client sites to work with, most of your day-to-day duties will look the same. There are still plenty of opportunities for you to take on new projects and mix things up, but your core schedule is very similar day to day.

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atolls Response
1y
Hi, Thank you for sharing your experience as a freelancer with Atolls over the past six years. It’s heartening to hear that you’ve felt supported by our management team and appreciated the motivation, pulse checks, and encouragement for maintaining a healthy work-life balance. Creating a positive and supportive environment, even for our freelance team members, is something we strive for every day. We understand that the nature of the work can sometimes feel repetitive, despite the variety of client sites. While there are opportunities to take on new projects, we recognize the importance of keeping daily tasks engaging and will continue exploring ways to enhance the freelance experience. At Atolls, we believe in #StrongerTogether, fostering a culture where every team member, whether full-time or freelance, feels valued and supported in their professional journey. Thank you again for your contributions, and if you’d like to share more, please reach out to our Talent Attraction and Engagement team at tae.team@joingsg.com. Your P&C Team.
5.0
Oct 10, 2024
Recommend
CEO approval
Business Outlook

Pros

I have sincere confidence and respect in leadership - Gerhard, in particular, is smart, charismatic, deliberate and compassionate. It's easy to believe in him and his vision because he seems very sincere. I've found this to generally trickle down throughout the organization. While not necessarily true of all leaders I've had during the course of my tenure at the company, my current direct manager is pragmatic while still managing business goals, and has respect for a healthy work/life balance. The company leans into a policy of being open, honest and direct. I generally find leadership to be quite transparent - if you're paying attention, you'll know the temperature of the business at any given time, and have a sense of where the company is heading. There are no big secrets (or if there are, they've done such a good at hiding them I'm oblivious). This is one of the rare companies where the people I come into regular contact are good people, supportive of one another, and genuinely working towards common success.

Cons

Look, no company is perfect. Atolls/GSG can sometimes move too slow. And sometimes it can seem to underinvest in what seem like key initiatives. But I believe that leadership is generally self-aware, open to input, and looks to improve in areas of underperformance where it is reasonable and makes sense. Comp is generally aligned to market averages. There are certainly companies that pay more - but will you find the same environment? I'm unsure on career opportunities. It seems like employees in some geos may be better positioned for growth then others.

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atolls Response
1y
Hi, Thank you for sharing your detailed feedback and for your long-term commitment to Atolls. It’s wonderful to hear that you have confidence in our leadership, and that you appreciate the transparency and collaborative spirit within the company. Building trust and a healthy, balanced work environment are essential to us, and it’s gratifying to know that these values resonate with you. We understand your concerns around areas for improvement, such as the pace of change, investment in key initiatives, and career growth opportunities. As part of our commitment to continuous improvement, we’re actively enhancing our internal growth framework, with specific efforts to increase career mobility across all regions. Additionally, our 2024 initiatives include a refined job architecture and performance review process, designed to make career pathways and development opportunities more transparent and accessible across the organization. At Atolls, our #MoveLearnChange value reflects our commitment to adapting, learning, and growing based on the feedback we receive. We truly appreciate your insights, which help us shape a better experience for everyone. Thank you once again, and please feel free to reach out to our Talent Attraction and Engagement team at tae.team@atolls.com if you’d like to discuss any of these areas further. Your P&C Team
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