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      atolls

      Engaged Employer

      atolls reviews

      Expect the unexpected - Editor atolls Employee Review

      2.0
      Dec 30, 2025
      Editor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Hybrid work mode. You’re required to come into the office once a week (and sometimes not at all). They don’t bother you after working hours, so work–life balance is genuinely good. Overtime is paid (triple rate). Public holidays follow Malaysia’s calendar, so no surprises there. Most team leads are great. They are helpful, supportive, and willing to guide you from A to Z. Colleagues are mostly friendly and welcoming. There are free food, events, sponsored trips, and other perks. Overall, it’s a decent place to start your career.

      Cons

      While it’s a good place to start your career, your career can also end abruptly on a random Monday if the higher-ups decide so. Job security and longevity are close to zero. You can be laid off without warning, even if you’re a high performer. When breaking the news, there is zero empathy. Social and communication skills from upper management are practically nonexistent. You may be moved from one market to another randomly. Then, if the new market underperforms, you’re laid off as if it’s a punishment. Severance pay? Low. Don’t expect much. And despite the low amount, it’s still split into two separate payments. LOL. Salary-wise, after 8 years of operating, the starting salary at the KL hub is still the same. No adjustment, despite claims that it’s “competitive and fair.” Apparently, inflation does not exist. You’ll be paid in RM, a weaker currency, yet the pay is still low. If you’re in the KL hub, expect to be treated unfairly. You’ll be overworked, constantly covering teams from other regions across different time zones, with no fair compensation or appreciation. It’s your fault, apparently, for being in the KL hub. Upper management is a mess. Communication is terrible, management skills are questionable, and processes change every single week. This week: write like this. Next week: new writing style, start over. Again. And again. Until they finally decide it’s “good enough.” Surprise! It’s time to lay you off. To make things worse, HR is not based in Malaysia. Communication is difficult, and it’s questionable whether they fully understand Malaysian labour laws and regulations. Overall, find another company. Don’t waste your time or skills here. You won’t be appreciated, and you won’t be paid fairly. You deserve better. We all deserve better.

      avatar
      atolls Response
      3mo
      Hi, Thank you for taking the time to share such detailed and honest feedback. We recognise the frustration and disappointment reflected in your words, and we’re sorry that your experience, particularly toward the end of your time with us, left you feeling this way. This is not how we aim for our people to experience their time at Atolls. We know that periods of change can be especially challenging, and that the way decisions are communicated plays a significant role in how they are experienced. Your comments regarding job security, cross-regional workload, and the experience of being based in the Kuala Lumpur hub raise important points that we take seriously and continue to reflect on as an organisation. While business priorities and structures can evolve over time, our intention is always to act responsibly and to support our people with clarity and respect. Feedback like yours helps us assess how our processes, leadership communication, and support systems are experienced in practice, and where we can continue to strengthen consistency and transparency. We also appreciate you acknowledging the positive aspects of your time at Atolls, including work-life balance, supportive team leads, and collaboration with colleagues. Experiences can differ across teams and over time, and it remains our responsibility to ensure that positive elements are not overshadowed by uncertainty or misalignment. Thank you again for providing your perspective. If you are open to providing additional context directly, our People & Culture team can be reached at tae.team@atolls.com. Sincerely, Atolls P&C Team

      Explore other reviews about atolls

      5.0
      Dec 6, 2024
      Freelancer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Atolls has an incredibly caring management team. They do not shy away from motivating their teams to work hard and achieve lofty goals, but they offer ample support, frequent pulse checks, and actively encourage a healthy work-life balance, motivating employees to maximize their work hours. If you're looking for a workplace devoid of toxicity and who supports your overall career aspirations, this is the place.

      Cons

      The work here can become rather repetitive. While you have an incredibly large array of client sites to work with, most of your day-to-day duties will look the same. There are still plenty of opportunities for you to take on new projects and mix things up, but your core schedule is very similar day to day.

      avatar
      atolls Response
      1y
      Hi, Thank you for sharing your experience as a freelancer with Atolls over the past six years. It’s heartening to hear that you’ve felt supported by our management team and appreciated the motivation, pulse checks, and encouragement for maintaining a healthy work-life balance. Creating a positive and supportive environment, even for our freelance team members, is something we strive for every day. We understand that the nature of the work can sometimes feel repetitive, despite the variety of client sites. While there are opportunities to take on new projects, we recognize the importance of keeping daily tasks engaging and will continue exploring ways to enhance the freelance experience. At Atolls, we believe in #StrongerTogether, fostering a culture where every team member, whether full-time or freelance, feels valued and supported in their professional journey. Thank you again for your contributions, and if you’d like to share more, please reach out to our Talent Attraction and Engagement team at tae.team@joingsg.com. Your P&C Team.
      5.0
      Oct 10, 2024
      Key account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      I have sincere confidence and respect in leadership - Gerhard, in particular, is smart, charismatic, deliberate and compassionate. It's easy to believe in him and his vision because he seems very sincere. I've found this to generally trickle down throughout the organization. While not necessarily true of all leaders I've had during the course of my tenure at the company, my current direct manager is pragmatic while still managing business goals, and has respect for a healthy work/life balance. The company leans into a policy of being open, honest and direct. I generally find leadership to be quite transparent - if you're paying attention, you'll know the temperature of the business at any given time, and have a sense of where the company is heading. There are no big secrets (or if there are, they've done such a good at hiding them I'm oblivious). This is one of the rare companies where the people I come into regular contact are good people, supportive of one another, and genuinely working towards common success.

      Cons

      Look, no company is perfect. Atolls/GSG can sometimes move too slow. And sometimes it can seem to underinvest in what seem like key initiatives. But I believe that leadership is generally self-aware, open to input, and looks to improve in areas of underperformance where it is reasonable and makes sense. Comp is generally aligned to market averages. There are certainly companies that pay more - but will you find the same environment? I'm unsure on career opportunities. It seems like employees in some geos may be better positioned for growth then others.

      avatar
      atolls Response
      1y
      Hi, Thank you for sharing your detailed feedback and for your long-term commitment to Atolls. It’s wonderful to hear that you have confidence in our leadership, and that you appreciate the transparency and collaborative spirit within the company. Building trust and a healthy, balanced work environment are essential to us, and it’s gratifying to know that these values resonate with you. We understand your concerns around areas for improvement, such as the pace of change, investment in key initiatives, and career growth opportunities. As part of our commitment to continuous improvement, we’re actively enhancing our internal growth framework, with specific efforts to increase career mobility across all regions. Additionally, our 2024 initiatives include a refined job architecture and performance review process, designed to make career pathways and development opportunities more transparent and accessible across the organization. At Atolls, our #MoveLearnChange value reflects our commitment to adapting, learning, and growing based on the feedback we receive. We truly appreciate your insights, which help us shape a better experience for everyone. Thank you once again, and please feel free to reach out to our Talent Attraction and Engagement team at tae.team@atolls.com if you’d like to discuss any of these areas further. Your P&C Team
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