Caution Beware! - Technical Support Engineer ServiceNow Employee Review

2.0
Nov 30, 2022
Recommend
CEO approval
Business Outlook

Pros

Its ALOT of learning and training! Good comradery in doing events. I worked from home, so my experience was different. Good pay and benefits if you make it that far. Thank you, Ian for the opportunity.

Cons

Too much information you are required to absorb in a short period of time. I was required to finish 100+ onboard training while going through mentor training. Every subject was taught once. The training was so overwhelming that I would finish videos even off the clock. I was assigned a mentor, who was also mentoring 11 other employees. No one communicates; not even the manager. Everything is done behind your back. They tell you expect the job to be difficult, don't worry, give 6 months and it will all come together, and they have the employee's best interest. But when it all comes down to it, no one is available to help. Everyone else is busy ALL DAY. No one else is helping the mentor as promised. I had other colleagues that were struggling like I was, but the difference is...I spoke up. Only one person helped and made sure I understood what I was doing...Ruchir. So, if you don't know half the information already...expect to get FIRED! They will FIRE you; no explanation or questions asked. I was only there a month and a half.

Explore other reviews about ServiceNow

5.0
Jun 3, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Big Tech health + vision + dental benefits

Cons

Significant change and movement in org.

2.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

ServiceNow had a differentiated platform and products. Early on the culture had a startup energy that was rare for a company this size collaborative teams, ownership, and a sense that people actually cared about outcomes. Working with large enterprise customers on complex workflows was interesting work.

Cons

The ServiceNow I joined was a different company. As headcount increased, so did the bureaucracy, layers, and friction that rewarded politics over execution. The layoffs of the last few years were handled poorly little transparency, inconsistent communication, and decisions that felt made far above with little thought for the people affected. The "cost optimization" messaging rang hollow against continued executive spending. For a company that sells workflow and people process tools, the irony of a chaotic RIF wasn't lost on anyone in the field or on customers. Leadership political dynamics were real. The right team, the right manager you had cover. Performance alone didn't protect you.

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