Excellent Office Space, Excellent work culture but ZERO growth opportunities - Senior Software Engineer ServiceNow Employee Review

3.0
Jan 9, 2020
Recommend
CEO approval
Business Outlook

Pros

1. Excellent office space. Full of perks. Top notch facilities eg: Massage chairs, cricket net, lots of games and relaxing places. 2. Excellent work culture. No pressure to stay in office of X hours or so. Very collaborative employees. 3. The company is growing around 40% YoY. So it directly reflects on the RSUs you get.

Cons

1. Zero growth opportunity. They hire people from diverse technology background eg: Java, C#, Python development. While hiring, the work is not clearly mentioned. Its said, that the work will be extensively on Javascript and lot of code logic to write and all. But in reality, you will be using the ServiceNow platform like a tool. To develop applications, just drag drop stuffs to create an application. The coding part is hardly 20-30%. Not ideal for really techie guys/girls who are looking for good quality work which involves programming. 2. The management is becoming more process oriented. This is not expected from a good product company. The focus is shifting from quality of work to quantity of work per say.

Explore other reviews about ServiceNow

5.0
Jun 3, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Big Tech health + vision + dental benefits

Cons

Significant change and movement in org.

2.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

ServiceNow had a differentiated platform and products. Early on the culture had a startup energy that was rare for a company this size collaborative teams, ownership, and a sense that people actually cared about outcomes. Working with large enterprise customers on complex workflows was interesting work.

Cons

The ServiceNow I joined was a different company. As headcount increased, so did the bureaucracy, layers, and friction that rewarded politics over execution. The layoffs of the last few years were handled poorly little transparency, inconsistent communication, and decisions that felt made far above with little thought for the people affected. The "cost optimization" messaging rang hollow against continued executive spending. For a company that sells workflow and people process tools, the irony of a chaotic RIF wasn't lost on anyone in the field or on customers. Leadership political dynamics were real. The right team, the right manager you had cover. Performance alone didn't protect you.

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