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      Great colleagues hindered by lack of growth opportunities - Customer Success Specialist Sage Employee Review

      3.0
      Mar 29, 2026
      Customer success specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      The people in the office were great.

      Cons

      Lack of upward mobility, they promise you the moon and when it’s time to deliver they act like find every excuse not to invest in growing their internal teams.

      avatar
      Sage Response
      1mo
      Thank you for sharing your experience and for highlighting the strength of the people you worked with. That sense of teamwork and connection is something we aim to foster. We’re sorry to hear that your experience of career progression didn’t meet expectations. Supporting development and creating opportunities for growth remains a priority for us, and we’re committed to providing colleagues with resources to build skills and progress their careers. We also recognise how important transparency and follow‑through are when people invest time in their development, and we continue to refine our processes to better support colleagues as they grow. We appreciate your feedback and wish you every success in your next chapter.

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      5.0
      Jun 5, 2026
      Account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      They will work with you and teach you everything you need to know and help you as long as you help yourself and meet kpi but they help you meet it

      Cons

      No cons to add at this time

      2.0
      Jun 8, 2026
      Account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      was hired as remote and get to have that honored, but have been openly told no career progression because of remote status. decent pay

      Cons

      Leadership instability: Seven manager changes during my relatively short tenure. Unrealistic targets: A sales quota set at 1,100% growth (not a typo). Slow product development: Getting anything actioned on the product side takes far too long. Product management turnover: Three product manager changes, resulting in no meaningful deliverables in over three years. Misaligned hiring priorities: Greater emphasis on DEI optics than on hiring people positioned to drive growth. Internal vs. customer focus: More energy spent on internal events than on product enhancements. Lack of accountability (the biggest issue): No one takes ownership. Responsibility gets passed around constantly — for example, client cancellations going unprocessed because they impact someone's numbers. Managers have openly encouraged pushing the work onto someone else rather than handling it.

      avatar
      Sage Response
      14h
      Thank you for taking the time to share your feedback. We’re sorry to hear about the challenges you’ve described around leadership continuity, targets, growth, and ways of working. We recognise the impact that stability, clear accountability, and achievable goals can have on the day-to-day experience of our colleagues, particularly within sales and customer-facing roles. We shall share your feedback with leaders for their visibility as we continue to evolve how we support our teams to truly thrive at work. If you have any additional insights to share, please leave us more feedback via our internal Always Listening forum or through your manager. Thank you again for sharing your perspective.
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