Great people, but needs to become more modern - Customer Support Agent Sage Employee Review

-there is def some imbalance between teams, support/service colleagues always miss out being able to attend events/perks in the office, oftentimes there would be catered lunches for some teams(mainly sales teams) and then they would literally offer the "leftovers" for the support/service teams -distributed teams yet they still require employees to go into the office and sit alone when every other team member will be in an office across the country, never made a ton of sense to me -they seem to not be very motivated to mentor colleagues or provide advice on how to explore more career growth, sort of stagnate approach, not sure if they are on a hiring freeze or what -their customer base is mostly aging out for a lot of their small business products, it often felt like working with dinosaur technology and no plans to improve/replace those small business products, it's 2026 and the products feel like 1996 -if you work in support or service be prepared to be answering phones for 8 hours a day nonstop, all of my colleagues experienced or ARE experiencing incredible burnout -some of the more senior members of teams that do not work directly with customers are incredibly condescending, I heard wild inappropriate things at times when I would be asking for simple advice on customer issues, it was disappointing how it would go unaddressed or swept away as "oh thats just how NAME is, they don't mean it", it was not just me but several other team members who had brought these things up consistently to trainers/management