Sad to see what it has become - Services Organization Qualtrics Employee Review

1.0
Oct 11, 2023
Recommend
CEO approval
Business Outlook

Pros

100% the people on the frontlines. I was lucky to work some of the smartest and kindest people I've ever met. The benefits, pay, and maternity package was also good.

Cons

100% lack of competence from sr leaders and c suite execs. Half of the L8+ org will deliver zero work, get promoted off cycle, and c suite will continue to collect their million dollar paychecks while trying to come off as relatable in all hands and miss the mark (news flash: not everyone can even afford to take a regular uber when their private cars don't show at the airport. yes, this was used as a story from our CEO). It was hard to get promoted with 2 promo cycles in the year and now even harder with only 1. Lots of politics with sr. leaders/ If they don't like you, you wont get far. The Services "transformation" is a dumpster fire. Don't join that org if you do take a chance on the company. The stress and nonsense isn't worth it. The company is NOT hybrid. They expect you in 4 days a week. The mass layoff on 10/4/23 was a disaster. They shut down systems for people before they even learned their fate, and the message from the CEO was recorded. I hope it's not what happens, but I have little faith that Qualtrics will make it 2 more years. If I could give zero stars on leadership I would. Regardless of what anyone says, religious nepotism is REAL in Utah.

Explore other reviews about Qualtrics

5.0
May 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Enjoy the changes silver lake has made. We are getting more efficient and back to what Qualtrics is really good at.

Cons

A lot of change can be frustrating at times, but necessary

3.0
Jun 27, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great benefits and resources available for their employees. In-office perks include catered lunches 3 days a week, 2 days with grub-hub credits, and free snacks and coffee daily; alongside office events and parties. There is a generally positive culture amongst the overall company.

Cons

Their actual company leadership does not always make the best decisions and rather than prioritizing root cause issues that impact both the customers and employees' daily work, they would rather prioritize shinier items that give the illusion of innovation. This will trickle down to the employees in the form of stressed deadlines, longer hours, and frustrated clients and/or frustrated teams you may work cross functionally with that are client facing. Your actual experience at qualtrics is largely based on what team/job function you are in and who your manager is. Additionally, there is a glaring diversity issue that remains unaddressed with no real effort to hire more underrepresented people of color, leading to the high turnover rate of underrepresented minorities who are not lucky enough to have great managers.

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