Great people but misleading job description - Product Specialist Qualtrics Employee Review

3.0
Mar 15, 2021
Recommend
CEO approval
Business Outlook

Pros

I love the people I work with - my coworkers are great and I do believe Qualtrics is doing a lot to create a diverse and inclusive company culture.

Cons

My specific position (Product Specialist or "Quni") was really misadvertised - I believed I would be answering a few phone calls a day for tech support but the bulk of the job would be helping other teams with ad-hoc projects and eventually joining one of those teams. 90% of my job has been high-pressure tech support, and there are very few resources that have actually helped me move on to a new position.

Explore other reviews about Qualtrics

5.0
May 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Enjoy the changes silver lake has made. We are getting more efficient and back to what Qualtrics is really good at.

Cons

A lot of change can be frustrating at times, but necessary

3.0
Jun 27, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great benefits and resources available for their employees. In-office perks include catered lunches 3 days a week, 2 days with grub-hub credits, and free snacks and coffee daily; alongside office events and parties. There is a generally positive culture amongst the overall company.

Cons

Their actual company leadership does not always make the best decisions and rather than prioritizing root cause issues that impact both the customers and employees' daily work, they would rather prioritize shinier items that give the illusion of innovation. This will trickle down to the employees in the form of stressed deadlines, longer hours, and frustrated clients and/or frustrated teams you may work cross functionally with that are client facing. Your actual experience at qualtrics is largely based on what team/job function you are in and who your manager is. Additionally, there is a glaring diversity issue that remains unaddressed with no real effort to hire more underrepresented people of color, leading to the high turnover rate of underrepresented minorities who are not lucky enough to have great managers.

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