Stepping stone - Client Success Manager Qualtrics Employee Review

2.0
Jun 7, 2016
Recommend
CEO approval
Business Outlook

Pros

Been here awhile now and there are some great things. The benefits are above average, especially medical. Food is always stocked, and you dont find that everywhere. Company meetings have a lot of energy and spark the drive for a day or two. Then back to sad life

Cons

I'm in client success and it is a dreary grind. We are focused on numbers and numbers and numbers. Performance is measured so close, and then you have to outperform in the next quarter. Goals are not based on any logic, just 25 to 50% more than what you did the quarter before. Its tiring and makes you forget why you're supposed to be here, for the customer. Managers in client success micromanage and use fear tactics. We are not led or inspired in any way, just managed and managed. There is a lot of talent in this group, but I personally know many are waiting for the next opportunity either inside or elsewhere. Managers may be smart but are emotionally unintelligent. No one feels like anyone cares about the employees at all just numbers. A lot has changed here in the past year and not in a good way. This job is not fun or rewarding at all

Explore other reviews about Qualtrics

5.0
May 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing Benefits great office environment

Cons

Minimal room for upward mobility at the moment

1.0
Jun 18, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Free lunch and that’s everything

Cons

* No company vision * Pay is mediocre * Lack of growth opportunities * HR is TRASH! You will not be heard nonetheless * Sales driven, which is fine, but that changes every decision the company makes * Lack of product direction mainly because management sucks!! They cannot even prepare a decent product strategy document for a given FY. They ask the L4-L7 levels to come with product goals that they think are important! As long as you produce a BS concept on AI for your product, you are a star, you don’t have to even deliver it! Success metrics are only for the papers, they don’t care if they’re generating any revenue from it!

See reviews by: Helpful|Rating|Date|All