Pros
- Senior leadership is engaged and regularly checks in with employees. - Inclusive and supportive community of co-workers. - Really good medical, dental, and vision benefit options. - Option to work in office, hybrid office-remote, and fully remote (from almost anywhere)
Cons
- More emphasis is put on sales and implementing new features than actually supporting and fixing the product that exists for both new and existing customers; this led to many bugs that went unfixed until a specific portion of the code had to be rewritten entirely to accommodate a new feature. - Employee growth, development, and advancement is inconsistent between departments and roles; many roles have no path for advancement, while others seem to have automatic advancement based on tenure alone. - Customer support is treated almost like they're not part of the company: half of the paid holidays as the rest of the company, not getting holiday pay if they don't work the holiday, half of the comp time that the rest of the company gets, separate sick time policies, and inability to attend live company meetings, ERG meetings, and company parties/events without jumping through many hoops each time and preventing other support reps from being able to participate if you are.