Look elsewhere if you want an employer who will value and respect you. - Systems Services Representative IBM Employee Review

2.0
Nov 23, 2008
Recommend
CEO approval
Business Outlook

Pros

IBM offers a very flexible work schedule for many non-exempt employees. The workplace environment is surprisingly laid back. Many corporate procurement discounts are available for employee personal use.

Cons

Prepare to be smothered by seven to ten levels of management, depending on which IBM division you are in. At IBM you will be treated like an object, not a person. There are no "people" or "employees" at IBM (at least in the US). At IBM you are a "resource" with a six digit serial number. You will have no incentive to improve your skills or do the best work you can. Regardless of your accomplishments or contributions to IBM, you will always be looking over your shoulder and waiting for the axe to fall. IBM senior management gives a glowing report to Wall Street every quarter and then does a 180 spin internally to say how tough times are and we must keep cutting costs, we have no money for education, raises, profit sharing, etc. Medical benefits decrease every year. Prepare to go multiple years with zero raises and you may just get a 15% salary cut. Good luck with attempting to order supplies needed to do your job such as a notepad or pens. Four levels of management approval are required to buy a pen. IBM upper management is completely detached from how the actual business operates and works. Upper management management blindly issues directives to cut a certain percentage of headcount in rolling "resource actions" (terminations) and other expense with zero insight into how this actually impacts the work being done. Upper management is essentially in a sealed bubble, isolated from reality and focussed solely on two items: This quarter's earnings & the stock price. There is absolute blindness beyond the current quarter. No consideration is given to the future business impact of continuing to destroy employee morale and continuing loss of skills in IBM due to constant job reductions in the US in favor of cheaper "resources" in foreign countries ("Global Resources or GRs" in IBM speak). The remaining IBM US employees who are still employed (for now) are working more hours than ever before to not only do their primary job but to deal with problems created by GRs.

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5.0
May 12, 2026
Anonymous freelancer
Recommend
CEO approval
Business Outlook

Pros

Amazing work culture with amazing all.

Cons

Amazing employment culture and amazing seating.

4.0
Aug 26, 2014
Recommend
CEO approval
Business Outlook

Pros

Disclaimer: A lot of what I'm writing below of course depends on the work area and management chain. But I found this to be fairly pervasive policies in IBM in my 9+ years with the company. 1. IBM's policies and management are very flexible when it comes to working remotely or accommodating various life situations (sick days, doctor visits, etc.). Management is encouraged to measure an employee by their work and impact, and not by hours spent at their office. 2. Great colleagues! Though unfortunately, many have been leaving due to the instability of IBM's HW development business. 3. At least in my area, there's a high level of flexibility on which projects should I undertake based on my and my management assessment of business impact.

Cons

1. Unfortunately, IBM still uses the "normal distribution" rating system, where at the end of the year each employee is ranked as a top contributor (5%), above average contributor (15%), average contributor (~75%), and bottom contributor (5%). This curve is difficult to apply in the R&D world, where you may have many members of the team working long and hard hours, and end up being "average contributors" at the end of the year, because there just isn't room for all to be top contributors. 2. The above may not be so disturbing, if only IBM didn't practically cancelled all raises, performance bonuses and incentive for the non top-performers. I've had a consistent "above average" rating in the last 4-5 years, and my raise and performance bonus were ridiculous mere 1.5-2% of my salary. Were I rated "average contributor" I would have gotten NOTHING. So you can imagine that people can go year after year without any raise to their salary. From talking to manager friend, this is IBM's way to eliminate the non-top-performers without having to fire them, as part of its direction of reducing US manpower. 3. Hiring freeze in many areas - again, as part of IBM's attempt to reduce its workforce across North America and Europe we see many jobs move to the India and Far East markets. This is of course upsetting to see local teams shrink and disappear, especially when many great local IBM colleagues and experts begin to drop out. From my experience thus far working with India SW teams - they are still very far away from the standards I would have expected from US and Europe based teams. 4. Poor top down communication about company's and divisions' future. Employees learn from rumors and news websites what's about to come...

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IBM Response
10y
Thanks for sharing your experience, and we're glad that you've had a positive experience working with talented colleagues and taking advantage of IBM's programs. IBM is in the midst of a major transformation, --our Systems business is going through its own changes to strengthen competitiveness. Change is never easy. As part of our transformation, we just launched a whole new approach for how we are coaching employees, delivering feedback and managing reviews. No distribution guidelines or what some think of as 'stacked rankings." What's particularly great is that this was co-designed with our employee base from all over the world... to the tune of hundreds of thousands of page views, comments, on-line debates and discussions. IBMers even named the new system Checkpoint, to reflect the regular feedback rituals we're adopting. Managers are more empowered with the new methodology to help them acknowledge the great work of their teams and help their employees develop professionally. These steps and more are showing up in our employee surveys as well. So IBMers are feeling the change. We are confident these changes will help us in continuing to attract and retain great talent.
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