GoTo

Disapproval of CPO & CTO - Anonymous employee GoTo Employee Review

3.0

Jun 15, 2025

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Across the board, one of our biggest competitive advantages has been the caliber of our individual contributors and managers. These teams move fast, iterate quickly, and collaborate with a level of openness that’s rare in larger organizations. There’s a strong execution culture—people care about solving problems, not just checking boxes. Below the director level, there’s minimal politics; folks are focused on doing great work and helping each other succeed. That creates real velocity. Our product leaders, especially, are the glue—they understand the product, rally teams, and drive delivery with discipline. If we could scale that mindset upward, we’d be in a very different place today.

Cons

Innovation thrives on clarity, accountability, and healthy tension between product, engineering, and customer needs. Since Paddy’s departure, that balance has been harder to maintain. His leadership created space for bold ideas and technical rigor to coexist—something we haven’t seen at the same level under the current structure. Consolidating the CPO and CTO roles under one leader, Olga Lagunova introduced single-threaded decision-making, and when appointments appear influenced more by personal relationships than domain expertise, especially in critical roles like UX, it sends the wrong signal. SaaS success requires specialized depth and hard-won empathy for users—things that can’t be replaced by proximity or loyalty. LogMeIn succeeded because we were relentless about solving real problems. That edge feels dulled today.

GoTo Response

12mo

Thank you for sharing your feedback and for your two decades of dedication to GoTo. We’re glad to hear that collaboration, strong execution, and effective product leadership are areas where you see us excelling—these are important strengths that support our commitment to core values like “moving fast” and “thinking big.” We agree that achieving the right balance in leadership and organizational structure is essential to our continued progress. The PTG team and leadership remain focused on making decisions that align with GoTo's long-term strategic goals and foster the culture we aspire to build. We encourage you to continue sharing your ideas and feedback with your HR business partner or manager as well so we may continue to evolve and grow together.

Disapproval of CPO & CTO - Anonymous employee GoTo Employee Review

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