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      GoTo

      Engaged Employer

      GoTo reviews

      It's good to stay for 3-4 years - Customer Service Representative (CSR) GoTo Employee Review

      4.0
      Jul 16, 2024
      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      They have great benefits and good work environment.

      Cons

      There are not enough growth opportunities

      avatar
      GoTo Response
      1y
      Thanks for sharing your thoughts. We truly believe in our company's value of 'Keep Growing' and want everyone at GoTo to have the chance to advance and develop. While we’re committed to providing upward mobility, when possible, we also focus on offering resources and training to help you grow in your current role. Feel free to reach out to your manager or our Talent Development team to discuss more ideas on how we can better support your growth and career!

      Explore other reviews about GoTo

      5.0
      Feb 19, 2026
      Copywriter
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good team, flexible remote policies

      Cons

      Lots of layoffs, too much turnover

      avatar
      GoTo Response
      3mo
      We’re glad our remote-first, people-focused culture has been meaningful for you. While we know organizational changes can be tough, we’re committed to supporting our people and helping everyone do their best work. Please feel free to share any further thoughts with your manager or HR Business Partner—feedback like yours helps us continue to grow and succeed together. Thanks for all you’ve brought, and continue to bring, to the GoTo team!
      1.0
      Jun 15, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote and unfortunately that is it

      Cons

      Sales org is in disarray, constant changes to quota, replaced all of inbound with reps in Guatemala, very low and inconsistent lead flow. Maybe 25% of reps will hit quota month over month

      2
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