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      GoTo

      Engaged Employer

      GoTo reviews

      Amazing Employee and Customer Centric Employer - Account Resolution Specialist GoTo Employee Review

      5.0
      Mar 16, 2023
      Account resolution specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Excellent Benefits; Remote Work; Competitive Pay; Excellent Training Program for Account Services; option to work from physical office if you live near a physical location; supportive management; responsive HR department; E-Level communication quarterly with all employees; ability to reward co-workers who make a difference via Bravo Points; all levels of management review and listen to employee survey and enact change based on feedback

      Cons

      Most teams lack a structured training program, making learning the role challenging; if you struggle with remote work and are not near a physical office, this would not be a good fit.

      avatar
      GoTo Response
      3y
      We’re happy that you are enjoying the many ways that we set our employees up to do great work - in a way that works for them - while ensuring that their efforts are celebrated. We appreciate hearing from you, as we’re always looking for ways to improve.

      Explore other reviews about GoTo

      5.0
      Feb 19, 2026
      Copywriter
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good team, flexible remote policies

      Cons

      Lots of layoffs, too much turnover

      avatar
      GoTo Response
      4mo
      We’re glad our remote-first, people-focused culture has been meaningful for you. While we know organizational changes can be tough, we’re committed to supporting our people and helping everyone do their best work. Please feel free to share any further thoughts with your manager or HR Business Partner—feedback like yours helps us continue to grow and succeed together. Thanks for all you’ve brought, and continue to bring, to the GoTo team!
      1.0
      Jun 15, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote and unfortunately that is it

      Cons

      Sales org is in disarray, constant changes to quota, replaced all of inbound with reps in Guatemala, very low and inconsistent lead flow. Maybe 25% of reps will hit quota month over month

      2
      avatar
      GoTo Response
      6d
      Hello - We're always looking for ways to improve the employee experience, and voices like yours help shape that. We'd encourage you to connect through internal channels so we can better understand your experience. Thank you for your feedback and for your 3 years with GoTo.
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