Benefits are good but it's a catch 22 - Anonymous employee GoTo Employee Review

3.0
Jul 8, 2022
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The benefits are really great. - Flexible (remote, hybrid, on-site) as you wish. - Unlimited vacation - 6% match to your pension. - quarterly budget to buy books During COVID they gave a Friday off for Self-care. Not sure if they continued it Their operational process is fairly smooth, in terms of how outage are handled. There's a lot of focus on improving platform performance. The process for address outage is unique and fairly effective.

Cons

There is no alignement on vision and roadmap across product teams. So a lot of teams are just doing their own priorities. The ones who get promoted are the ones who have the best relationship with the top but not necessarily with the best leadership skills. Feature factory, churning things out as fast as possible but the value is not clear. A lot of focus on technical excellence and not enough on people who can actually coach their team and support their growth. Leads are often burned out because they need to lead and manage, they don't have the necessary tools and skills to effectively grow a team. They don't leverage scrum master and coaches very well, they are pushed to the side to do Jira and reports instead of helping build more high performing teams. Side effect, people just give up and do mediocre work. Layers of management, team leads, director, senior director. etc.

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GoTo Response
3y
It’s true, we can proudly state that our benefits are more extensive than some may realize, like the budget for books perk that you mentioned. We are pleased to share that global monthly self-care days are still in practice and a necessity that we strongly believe in. We’re sorry to hear about the frustrations you’ve experienced. Yes, moving fast is one of our values, but we place priority in clearly communicating our strategy. It is through feedback like yours that we can continue to improve. Best of luck in your next endeavor.

Explore other reviews about GoTo

5.0
Feb 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Good team, flexible remote policies

Cons

Lots of layoffs, too much turnover

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GoTo Response
4mo
We’re glad our remote-first, people-focused culture has been meaningful for you. While we know organizational changes can be tough, we’re committed to supporting our people and helping everyone do their best work. Please feel free to share any further thoughts with your manager or HR Business Partner—feedback like yours helps us continue to grow and succeed together. Thanks for all you’ve brought, and continue to bring, to the GoTo team!
1.0
Jun 15, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Remote and unfortunately that is it

Cons

Sales org is in disarray, constant changes to quota, replaced all of inbound with reps in Guatemala, very low and inconsistent lead flow. Maybe 25% of reps will hit quota month over month

1
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GoTo Response
1w
Hello - We're always looking for ways to improve the employee experience, and voices like yours help shape that. We'd encourage you to connect through internal channels so we can better understand your experience. Thank you for your feedback and for your 3 years with GoTo.
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