User Services Rep - duped into staying a few months - Anonymous employee GoTo Employee Review

The Customer Care department hired $15/hour temps and burned and churned them for months until they quit. When I left after a few months, most of the User Services Representatives were still temps. It seems they were keeping temps as a business strategy; it costs a lot more (due to benefits) to hire company employees. I wish they weren’t so stunningly disingenuous about this. Many calls were incredibly difficult - customers were irate by 100% price increases with practically no notice. This anger grew when customers realized they could not cancel online - they had to call in. User Services Reps were not allowed to participate in fire drills.