Constantly watch codes - if somebody is in a code THEY ARE IN IT FOR A REASON.
Some managers like to blame stuff that was a result of their decision on other staff.
IT issues constantly.
Poor training - You will be expected to go onto different lines that you are not trained on but be expected to be compliant.
I left due to them making their staff redundant due to greed of taking Innogy over - no consideration for us people who have worked there for a long time, told one day and expected to reapply for essentially the same role with more responsibility and less pay when some of us haven't had interviews for several years+.
Managers don't even know the answer to half of the questions you ask.
Try and tell you how to speak to your customers - making your calls sound robotic and generic.
Some customers don't ring to set their account up so deciding conversions based on non-sales calls isn't really fair - the total customer experience is more essential than targets, if the customer has a bad experience they're simply not going to want to stay with you. Forcing it on them is a deterrent and prompt to get in touch with a different provider.
