Toxic Culture - Collections Specialist Discover Employee Review

1.0
Dec 10, 2023
Recommend
CEO approval
Business Outlook

Pros

Excellent perks, favorable working hours, and a smooth transition from the night shift to the day shift in just six months. The colleagues and team members are not only pleasant but also friendly. The opportunity for volunteer work and flexible scheduling adds to the positive aspects of the job.

Cons

Challenging aspects include a management culture that tends to respond to feedback with retaliation, displaying an unwillingness and inability to accept constructive criticism. There's a notable absence of a friendly demeanor, and an excessive emphasis on metrics creates a stressful work environment. Even for top performers, achieving quality standards seems insurmountable. Insufficient paid time off and a lack of HR intervention compound the difficulties. Additionally, the absence of opportunities to transfer to different areas and an inadequate compensation package contribute to the drawbacks.

Explore other reviews about Discover

5.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

There are still great employees working at Discover despite looming layoffs due to Capital One acquisition.

Cons

Morale is at an all-time low, integration with Capital One has caused significant anxiety and confusion.

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