Too many rules without decent pay - Customer Service Representative Discover Employee Review

2.0
Apr 5, 2023
Recommend
CEO approval
Business Outlook

Pros

The Team Leaders are helpful and care NOT direct management

Cons

Low pay rate for amount of calls done during one shift. 100+ calls a day Occurrences (last minute call outs or tardiness, results in termination if done an amount of time)

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5.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

There are still great employees working at Discover despite looming layoffs due to Capital One acquisition.

Cons

Morale is at an all-time low, integration with Capital One has caused significant anxiety and confusion.

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