Work overload - Customer Service Representative Discover Employee Review

3.0
Aug 30, 2021
Recommend
CEO approval
Business Outlook

Pros

Management was great just the job itself wasn’t enjoyable.

Cons

The back to back calls were tedious with rude customers screaming at you. The calls were 2-3 seconds apart.

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5.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

There are still great employees working at Discover despite looming layoffs due to Capital One acquisition.

Cons

Morale is at an all-time low, integration with Capital One has caused significant anxiety and confusion.

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