Alright at the time - Customer Service Representative Discover Employee Review

3.0
Aug 10, 2021
Recommend
CEO approval
Business Outlook

Pros

Benefits, 401K, Vacation, etc. Enjoyed my co-workers and most of management. Free stuff/goodie bags frequently.

Cons

Seems that the free stuff/culture was to make up for the toxicity that could breed in the entry-level environment. While many managers were great, I had many that were not and were ultimately the reason why I left, as well as better paying opportunities at a competitor.

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5.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

There are still great employees working at Discover despite looming layoffs due to Capital One acquisition.

Cons

Morale is at an all-time low, integration with Capital One has caused significant anxiety and confusion.

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