Not worth the hassle! - Customer Service Representative Conduent Employee Review

1.0
Feb 17, 2022
Recommend
CEO approval
Business Outlook

Pros

Honestly the pay is the only decent thing I found about the job.

Cons

I was hired for a position I DID NOT INITIALLY APPLY FOR. The recruiter that started the hiring process told me three shifts I could pick to work. I chose one and was told I’d be working that shift. I found out the second day in training that I won’t know my schedule for production until 3 WEEKS INTO TRAINING and that I WILL NOT be able to pick my schedule! I was also informed that I am unable to use the bathroom unless it’s during “assigned breaks” or I have a doctors excuse for having to do so, and if I am to do so I will be DOCKED TIME. I was also told any SYSTEM ISSUES, even if caused by their own system, will result in docked time as well. Direct Communication is nonexistent. I’d be told via email one person is my new line of communication to management, only to informed someone else is the person I should speak with. This company is beyond ridiculous!

Explore other reviews about Conduent

3.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Job as described. This company is a contracting company pretty much and through them I was working for Humana. It was straight forward and as described, but the training Humana provided was a bit hectic and intense, and people were quitting left and right because of how much anxiety it caused.

Cons

High anxiety training environment that felt like we weren't fully equipped to do the job. Not having the freedom to get up and away from your desk unless you were specifically on a break. Automatic answering phones.

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