Bittersweet taste - Customer Service Representative Conduent Employee Review

3.0
Jul 13, 2017
Recommend
CEO approval
Business Outlook

Pros

Salaries arrive on time nice, clean environment friendly atmosphere

Cons

Unfortunately there are much more cons... - you have breaks, but they are absurdly strict (like some seconds more can be resulted in some email from your supervisor) - you can be on the phone for 90 minutes, you cannot go to the toilets (???) - this company is all about the customer: Ok, understandable... But sometimes your job was literally people yelling at you, even though it was not at all your fault! - you cannot bring anything to your office table (just water, nothing else) - Salary: not extremely bad, but nothing too "outrageously good" - Bonus: it is nearly impossible to get bonuses: they say it is possible, but due to the nature of the calls (the majority) its not possible - training; honestly, It didn't really serve. Some days you got calls, and you had no idea for the solution, as it was highly technical, this can cause you a great stress, and nobody really cares about it.

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5.0
Feb 6, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Positive Experience for the tenure served

Cons

Nothing to report everything is good

1.0
May 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Paid on time, provided equipment, decent benefits from day one, nice co-workers

Cons

Sweatshop mentality of the supervisors, threats of demotion/termination for medical leave, random layoffs when calls didn't justify hours, with those same hours shifted to supervisors to keep them active. Unable to print paystubs, had to request everything through a supervisor, and provide copious amounts of private information to have the request honored. Corrosive environment - I left as soon as I got another offer, gave 24 hours notice (and I've never, ever done that before). Unless you're on the verge of homelessness or starvation, avoid at all costs.

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