Work From Home Tech Support is Ridiculous - Tech Advisor Conduent Employee Review

-middle man providing "tech support" for one the world's largest IT companies. -if you are looking for HelpDesk style work, this is NOT it. -an immense amount to learn and do for $11.50 an hour. -learning consists of an enormous amount of policy and procedure and very little technical troubleshooting -this is much more customer service than technical support. The training consists of how to speak to customers, what tone to use, and how to turn the customers into a promotor of the company's product, with very little IT involved. - customers are generally upset, be prepared to deal with very frustrated people who will get increasingly angrier at you as the calls progress. -the logging system is not user friendly and rather complicated.