Pros
Let me clarify that I worked for Capital One BANK, or the New Orleans-based bank Hibernia, which was one of the first banks purchased by Capital One, N.A. in 2005. It was very friendly, open, and very, very efficient. Local communication within the company was clear, everyone knew to whom to report or whom to call if there were a problem. Advancement opportunities and salary compensation were often fair as the Bank took care of its employees and often treated them like family. Capital One Bank was very generous about paid time off, holidays, sick leave. To summarize: - Pleasant Environment - Fair advancement opportunities - Good local communication
Cons
Over time, communication broke down within the company and the Corporate Red Tape took over. Bank employees were treated as if they were ignorant. Changes in policy slowed, eventually nullifying, the efficiency that the original bank once had. Managers became distant figureheads and employees were prevented from actually doing their jobs by red tape. There was a lot of wasteful spending, money which could have been put back into the company. I would not be led to believe that one's job is secure due to layoffs in favor of foreign outsourcing. To summarize: - Very poor distance communication - Corporate "Red Tape" - Wasteful spending - "Us" versus "Them" mentality between the Bank/Corporate sides - Job security