Very short lived - Customer Service Associate Capital One Employee Review

2.0
Sep 26, 2012
Recommend
CEO approval
Business Outlook

Pros

The benefits are wonderful and the company is very diverse and it is a fun atmosphere to work in. A lot of great incentives and not to mention free food.

Cons

high turn over rates and inconsistencies with the Q/A forms and grading. Not flexible with scheduling. They fire people based on a QA form that they change every week.

Explore other reviews about Capital One

5.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

great hybrid model and work life balance

Cons

experience can depend on your team and manger

1.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Environment was good, food was decent, free food at my location (dont know if it was allowed but it was good)

Cons

The rittenhouse location is managed by a tyrant, he is an incredibly toxic man and upper management make it the most unbearable place to work. Andy will ask you to come in on days you're not scheduled, and then hold it over your head if you don't. Talks about employees behind their backs constantly. No respect enforced employees talked about each other all the time and there was even name calling in meetings, management did nothing. Worst place I've ever worked in my life frankly and affected my mental health in the worst way. Glad to be out out of there. The place itself has potential but the management at the Rittenhouse branch and above them is absolutely terrible in every regard.

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