No customer focus - Customer Service Representative Capital One Employee Review

1.0
Jul 15, 2012
Recommend
CEO approval
Business Outlook

Pros

Friendly coworkers nice building free checking account

Cons

In the customer service role you have 3 minutes to handle customer concerns. Which is not long enough when answering the concerns of the customer. They often cancel your scheduled breaks due to call volume. It is almost impossible to schedule a day off . The quality team is unorganized and does not collaborate with the rest of the team.

Explore other reviews about Capital One

5.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible work schedule, work remote or in person

Cons

Corporate ladder climbing environment is very predominant

1.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Environment was good, food was decent, free food at my location (dont know if it was allowed but it was good)

Cons

The rittenhouse location is managed by a tyrant, he is an incredibly toxic man and upper management make it the most unbearable place to work. Andy will ask you to come in on days you're not scheduled, and then hold it over your head if you don't. Talks about employees behind their backs constantly. No respect enforced employees talked about each other all the time and there was even name calling in meetings, management did nothing. Worst place I've ever worked in my life frankly and affected my mental health in the worst way. Glad to be out out of there. The place itself has potential but the management at the Rittenhouse branch and above them is absolutely terrible in every regard.

See reviews by: Helpful|Rating|Date|All