A decent place to work,some locations better than others. - Anonymous employee Capital One Employee Review

4.0
Apr 15, 2012
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Plenty of room for advancement,mostly positive atmosphere. Their emphasis on customer service lately,has improved the customer experience and a happy customer is a happy employee.

Cons

Senior management is using a model that ,in my opinion is not going to be successful in the long term.The recent decision to lay off Branch Assistant Managers was shortsighted. Customers want someone to turn to when the Branch Manager is absent and a Relationship Banker will not do in alot of instances.

Explore other reviews about Capital One

5.0
Jun 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Great supervisor, great insurance, positive remote work environment

Cons

High call volume but that’s expected tbh

3.0
Jun 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Some of the smartest individuals in their fields. The focus is always “forward” and the company is willing to adopt new tech to stay ahead for the purposes of the company’s (key word there) benefit. Great PTO and benefits.

Cons

The company’s drive to keep itself moving forward has caused it to regress in other aspects. As a leading tech company first, and leading bank second, it’s embarrassing what their stance is on hybrid and remote work. The company can easily accommodate remote options for their employees not near main offices, but chooses not to. I am relocating to a major city with no major CapOne presence and their response was “too bad, either fly up weekly or you’ll be terminated for not meeting the hybrid requirements”. It’s embarrassing because most of my week is remote anyways. I wonder how many current and past employees have been impacted, and I’m worried about how much talent they’ll be pushing away in the coming years.

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