Average - Customer Service Representative Booking.com Employee Review

4.0
Sep 28, 2024
Recommend
CEO approval
Business Outlook

Pros

Free breakfast Good benefits Central location

Cons

Low salary Not the best environment

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Booking.com Response
1y
Thank you for sharing your review with us. We are glad to hear that you appreciate the benefits and office location. However, it is unfortunate to hear about your experience with the workplace environment and how you feel about your salary. Your feedback regarding these topics is important to us. In a period of growth and change, we are doing our best to provide our management team with the right tools for continuous improvement. If you feel the need to discuss this further, we encourage you to schedule a meeting with your HR representative or manager. In the case you need to report any issues, we encourage you to contact our confidential 24-hour Ethics & Compliance hotline. The reports are investigated thoroughly, as it is important for us to create a better workplace environment for all our employees. Thanks for being part of our journey, and we wish you all the best. The Booking.com team

Explore other reviews about Booking.com

5.0
May 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Great, definitely recommend if looking for start up

Cons

No cons all pros only

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Booking.com Response
1mo
Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team
3.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

The team had a fun environment.

Cons

You have to deal with tough customers.

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Booking.com Response
15h
Thank you for taking the time to share your feedback. We’re glad to hear that the team atmosphere was a positive part of your experience at Booking.com. We also appreciate your honest note on the challenges of dealing with difficult customer situations. Feedback like yours is important as we continue looking at how to support colleagues in customer-facing roles. The Booking.com team
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