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      Booking.com

      Part of Booking Holdings

      Engaged Employer

      Booking.com reviews

      Customer Service executive - Customer Service Executive Booking.com Employee Review

      3.0
      May 20, 2015
      Customer service executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      You learn what really means to be focused on the customers and go for the extra mile, good training and good mentoring scheme. Flixibility for your timetable ( availability to swap). good for who have family.

      Cons

      basically you handle complaints: People screaming at you, crying and very stressed. It can be very stressful at the end of the day.

      Explore other reviews about Booking.com

      5.0
      May 30, 2026
      Booker
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great, definitely recommend if looking for start up

      Cons

      No cons all pros only

      avatar
      Booking.com Response
      2w
      Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team
      3.0
      Jun 18, 2026
      Customer service
      Recommend
      CEO approval
      Business Outlook

      Pros

      The team had a fun environment.

      Cons

      You have to deal with tough customers.

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