Great fun whilst it lasted - Customer Service Executive Booking.com Employee Review

4.0
Jan 26, 2015
Recommend
CEO approval
Business Outlook

Pros

Great environment, people. Looked after - free freshly catered lunch daily, free drinks at local pub once a month. Great Xmas party in Amsterdam all expenses paid.

Cons

The enforced fun and incentives for morale building are rather tiresome. Promotion can be hard to acquire in CS unless you are "in" with management although there is a sense of empowerment (if you are a yes person)

Explore other reviews about Booking.com

5.0
May 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Great, definitely recommend if looking for start up

Cons

No cons all pros only

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Booking.com Response
2w
Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team
3.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

The team had a fun environment.

Cons

You have to deal with tough customers.

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