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      Booking.com

      Part of Booking Holdings

      Engaged Employer

      Booking.com reviews

      Cool work colleagues but bad Management - Customer Service Executive Booking.com Employee Review

      3.0
      May 31, 2014
      Customer service executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      Fresh fruits, coffee,tea and meals everyday. Work colleagues are great and meeting people from all over the globe.

      Cons

      repetitive work everyday: non-refundable bookings and dealing with overbookings. There is no room for advancement as everything is micromanaged by management. Meaning merit will not get you promoted but popularity or 'visibility on the floor' to use the company jargon.

      avatar
      Booking.com Response
      11y
      Thanks for taking time to review; we're working hard to build a positive environment..

      Explore other reviews about Booking.com

      5.0
      May 30, 2026
      Booker
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great, definitely recommend if looking for start up

      Cons

      No cons all pros only

      avatar
      Booking.com Response
      2d
      Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team
      3.0
      Jun 4, 2026
      Account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexibility, make your own schedule

      Cons

      NO learning and development Opportunities for growth often required moving into a different role or team found the compensation to be below market

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