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      Booking.com

      Part of Booking Holdings

      Engaged Employer

      Booking.com reviews

      Not worth your time - Customer Service Booking.com Employee Review

      1.0
      Aug 12, 2019
      Customer service
      Recommend
      CEO approval
      Business Outlook

      Pros

      Free Breakfasts, initial training was good!

      Cons

      Once you're placed in the call center, you are faced with many issues that you were not prepared for and training sessions are canceled on a regular basis. Part of the issue is that the interpretation of the 'terms' change so often that it feels like you really rip off the customer on most phone calls. Managers do not really care and the shifts are awful.

      Explore other reviews about Booking.com

      5.0
      May 30, 2026
      Booker
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great, definitely recommend if looking for start up

      Cons

      No cons all pros only

      avatar
      Booking.com Response
      1mo
      Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team
      4.0
      Jul 7, 2026
      Director
      Recommend
      CEO approval
      Business Outlook

      Pros

      People are great, I have created amazing connections and friendships along the way. Fun work environment we work hard but are able to play harder. Global reach, often connecting with people around the world.

      Cons

      Not much mobility and constant change. Hard to be stable in that kind of environment. Many times the plan is not fully complete before expecting execution and very siloed creating duplication of effort and work.

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