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      Booking.com

      Part of Booking Holdings

      Engaged Employer

      Booking.com reviews

      Booking - Customer Service Representative Booking.com Employee Review

      2.0
      Nov 1, 2018
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Friday drinks, good benfits if you book your holiday accommodation with booking.com.

      Cons

      Micromanagement, people working in customer service are expected to be robots (extreem workload, poor opportunities to go to toilet in between breaks, almost no possibility to take up free days). If you want to change positions you need to have connections.

      Explore other reviews about Booking.com

      5.0
      May 30, 2026
      Booker
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great, definitely recommend if looking for start up

      Cons

      No cons all pros only

      avatar
      Booking.com Response
      1mo
      Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team
      4.0
      Jul 7, 2026
      Director
      Recommend
      CEO approval
      Business Outlook

      Pros

      People are great, I have created amazing connections and friendships along the way. Fun work environment we work hard but are able to play harder. Global reach, often connecting with people around the world.

      Cons

      Not much mobility and constant change. Hard to be stable in that kind of environment. Many times the plan is not fully complete before expecting execution and very siloed creating duplication of effort and work.

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