Look further... - Customer Service Executive Booking.com Employee Review

1.0
Jan 19, 2017
Recommend
CEO approval
Business Outlook

Pros

Central location Free meals (although really bad quality) International envirionment with nice, open and overqualified colleagues

Cons

You are treated like a child (no matter your background, education, experience No chance to progress unless you're one of the manager's favorite The management is unprofessional, unfair and incompetent You are not a person in there, you are a number (no empathy whatsoever) Forget about flat hierarchy Really bad communication No way to learn and to improve, no trainings after the initial one Poor salary for the tasks requested Shift until 11 pm, Saturdays and sundays And...what is worse..,quality is not important, only quantity is. So if you are someone who really wants to work professionally and accurately, look furthur, booking.com is not for you. Your qualities will not be appreciated, let alone rewarded

Explore other reviews about Booking.com

5.0
May 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Great, definitely recommend if looking for start up

Cons

No cons all pros only

avatar
Booking.com Response
2d
Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team
3.0
Jun 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexibility, make your own schedule

Cons

NO learning and development Opportunities for growth often required moving into a different role or team found the compensation to be below market

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