Customer Service - Customer Advisor Booking.com Employee Review

4.0
Nov 26, 2016
Recommend
CEO approval
Business Outlook

Pros

International work environment, great support, good perks.

Cons

Work schedule, System crashing, difficult to book a holiday,

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Booking.com Response
9y
Hi thanks for your review and more importantly thanks for the % years plus that you spent with us, that really is appreciated. I'm not sure when you left us but we have been working hard on areas like scheduling / breaks / holidays etc. It's always a challenge in a Customer Service environment balancing individual needs and customer needs but I hope we are making progress in the right direct. Thanks again and good luck in all you do Ryan

Explore other reviews about Booking.com

5.0
May 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Great, definitely recommend if looking for start up

Cons

No cons all pros only

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Booking.com Response
2w
Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team
3.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

The team had a fun environment.

Cons

You have to deal with tough customers.

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