Lot of improvements are needed - Centurion Membership Manager American Express Employee Review

2.0
Sep 4, 2024
Recommend
CEO approval
Business Outlook

Pros

Hybrid working system, Some minor travel benefits, Passionate co-workers

Cons

Unconventional working hours, High staff turnover, Very high expectations but extremely low pay, Expectation to take on additional responsibilities for no reward. Overly complex incentive program that is unfair, outdated and inaccurate and quite often wrong. Systems, Processes and Communication Tools that are rolled out, Standard Operating Procedures and Key Performance Indicators are at odds with what is needed to service effectively and efficiently. Huge corporate company. Difficult to communicate with different departments. Feels very disjointed. Not much room for progression and promotion.

Explore other reviews about American Express

5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

work from home is nice

Cons

pulled in different directions often

5.0
Nov 26, 2018
Recommend
CEO approval
Business Outlook

Pros

They have fantastic pay for the position you're in, and they teach you interesting and engaging utility of modern technology mixed with legacy fundamentals. I've learned quite a bit while AmEx while getting paid more than fairly - I'd recommend a stretch here to whomever may be reading this!

Cons

The Company is huge, and at times it may take more than a little time to get recognized for your abilities and the growth you've had. There's a reason there is a "only way up is out" reputation exists for some enterprise companies...

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