Mgt is Horrible! - Travel Counselor II American Express Employee Review

3.0
Jul 19, 2023
Recommend
CEO approval
Business Outlook

Pros

Excellent benefits with PTO from day 1

Cons

Metric system is rigged. Management is trained to micromanage you at all times. Pay does not match the work given. Be prepared to have multiple supervisor's, you will be moved often from team to team. Team leads barely know anything. Amex will often put individuals in Mgt and Team lead positions that have absolutely no knowledge of what you're doing. So when you need help you are set up to fail. Everything is based on your race and often times it is a well known fact that your pay will not match that of your other colleague's!! Especially when you have more experience and in the same position.

Explore other reviews about American Express

5.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing work life balance, career growth opportunities, values and culture

Cons

None - truly amazing place to work

5.0
Nov 26, 2018
Recommend
CEO approval
Business Outlook

Pros

They have fantastic pay for the position you're in, and they teach you interesting and engaging utility of modern technology mixed with legacy fundamentals. I've learned quite a bit while AmEx while getting paid more than fairly - I'd recommend a stretch here to whomever may be reading this!

Cons

The Company is huge, and at times it may take more than a little time to get recognized for your abilities and the growth you've had. There's a reason there is a "only way up is out" reputation exists for some enterprise companies...

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