Customer Care Professional - Customer Care Professional American Express Employee Review

4.0
Mar 10, 2018
Recommend
CEO approval
Business Outlook

Pros

Commissions were amazing. I made almost 2k-3k extra a month on top of my hourly salary. Schedule flexibility was amazing...as long as time off was available in they system, you could take it off....no need to request time off...if its available, you take it off.

Cons

Call center environment...call after call after call, after call....especially if you worked the 10 hours schedule 4 days a week like I did. I would urge you to stay away from the 4 by 10 and just do the regular 8 hours a day, 5 days a week. Also no upward mobility....but if your making good sales then upward mobility doesn't matter. You can make 6 figures a year staying in the same position if you want...but if you have bad surveys, It can affect your commissions

Explore other reviews about American Express

5.0
Jul 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing management great opportunities strong analytics friendly caring coworkers. Just wonderful place to work

Cons

So great not much to say about cons

5.0
Nov 26, 2018
Recommend
CEO approval
Business Outlook

Pros

They have fantastic pay for the position you're in, and they teach you interesting and engaging utility of modern technology mixed with legacy fundamentals. I've learned quite a bit while AmEx while getting paid more than fairly - I'd recommend a stretch here to whomever may be reading this!

Cons

The Company is huge, and at times it may take more than a little time to get recognized for your abilities and the growth you've had. There's a reason there is a "only way up is out" reputation exists for some enterprise companies...

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