High stress. Training is lacking at best. - Customer Service Representative American Express Employee Review

3.0
Oct 9, 2017
Recommend
CEO approval
Business Outlook

Pros

Excellent pay. Good benefits. Work from home.

Cons

Extremely stressful work environment. The training is minimal at best. They pretty much throw you to the wolves and expect you to learn as you go. Then, God forbid you should make a mistake, they blame you despite the lack of training. I worked there for 3 years and was always a top performer but nothing you do there is ever good enough to allow you to move up, despite what they claim. Finally left because I was on the verge of panic attacks every day when it was time to log in. Just not worth the pay.

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5.0
Jul 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing management great opportunities strong analytics friendly caring coworkers. Just wonderful place to work

Cons

So great not much to say about cons

5.0
Nov 26, 2018
Recommend
CEO approval
Business Outlook

Pros

They have fantastic pay for the position you're in, and they teach you interesting and engaging utility of modern technology mixed with legacy fundamentals. I've learned quite a bit while AmEx while getting paid more than fairly - I'd recommend a stretch here to whomever may be reading this!

Cons

The Company is huge, and at times it may take more than a little time to get recognized for your abilities and the growth you've had. There's a reason there is a "only way up is out" reputation exists for some enterprise companies...

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