Average - Customer Experience Specialist Agoda Employee Review

3.0
Jun 3, 2025
Recommend
CEO approval
Business Outlook

Pros

Well equipped offices and pantry

Cons

Internal politics in middle and higher managements makes climbing the ladder internally very difficult, promotions are not meritocratic. There is also an issue where people are given acting roles and then never confirmed and this is done rinse and repeat so they don't have to pay the higher confirmed salary for the work being done. Night shift allowance has also not increase in years

Explore other reviews about Agoda

5.0
Feb 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Good experience with interesting work culture.

Cons

Pay was not competitive, benefits were not great.

4.0
Dec 11, 2025
Recommend
CEO approval
Business Outlook

Pros

Global company with diverse cohort, will give you opportunities to learn, strength in data usage, Bangkok location, good overall business trajectory

Cons

Low pay for tech industry, work-life balance is poor, can feel stuck if your manager does not support your growth, dependency on PPT presentations

See reviews by: Helpful|Rating|Date|All