Cog in the $10 billion machine - Customer Success Manager Adobe Employee Review

2.0
Feb 15, 2022
Recommend
CEO approval
Business Outlook

Pros

Adobe is major player in multiple industries and a massive enterprise globally. While I was in the Marketo organization, we certainly still felt some fundamental benefits with that gigantic umbrella above us. - Excellent healthcare package and 401k/HSA - Extensive additional benefits like commuter card, gym stipends, H&W, etc. - Looks great on a resume - Sometimes they brought a literal cash grab machine into the office (pre-COVID)

Cons

The flip side is that you're not a person or have any intrinsic value, you are simply a number or name on the spreadsheet that is expected to deliver. - Below industry standard salary - For a CS role, it was extremely focused on upsell/cross-sell and you'd be expected to sell at all costs (especially to the detriment of the customer) - Bonuses rarely came out correct or as advertised - Management only cares about impressing those above them and the front-line employees are all expendable and simply don't matter

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5.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Good benefits Treated well Sabbatical Policy

Cons

Large Sometimes bloated Political Manager dependent

4.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

* Refreshing focus on employee wellness * Brilliant colleagues * Compelling problems on interesting tools * Good work/life balance culture... generally (see cons) I've been at a few big tech companies and Adobe is one of my favorites. I feel empowered to make impactful changes here, I'm constantly stretching myself in fun ways, and the products we make are incredible. Product and engineering have big dreams, and all the resources we need to realize them.

Cons

* Big time crunch culture around arbitrary goals By far my biggest disappointment has been just how hard product pushes on big projects with arbitrary deadlines and difficult scope. It turns into cutting corners and delivering sub-par experiences even though we absolutely have the talent and capability to make some exceptional things if we just let the dang thing bake a few more months. I'd be more impressed with the tight clip if the goals were reasonable for good business reasons, but as far as I can tell the reason usually boils down to "some high-level manager wanted X and thought Y sounded like a good target date". * Comp growth leaves something to be desired. Raises feel pretty flat, though it's not the worst thing since stock rewards can be pretty good as appropriate for performance. Career progression is pretty good here too - I just find it odd how stale the base pay increases are year to year.

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