What a nightmare! - Anonymous employee ADP Employee Review

1.0
Jul 3, 2018
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Very few pros. So many changes and lay-offs, so much uncertainty. Hard to find a positive within the disruption.

Cons

Incredibly stressful and no support or mentoring given to employees to help ensure their success and promote work-life balance. Mandates on OT restrictions only lead to more stress and totally unrealistic expectations. Clients cannot possibly get the best service under these circumstances. There is no way for teams to be successful in this situation and management simply does not care or is not competent enough to addess the issues. Many experienced managers and employees have been laid off, leaving a huge gap in quality leadership and expertise. Employees and their dedication and contributions are clearly not valued at all. Perfect example of how not to run a client support and account management org. Customer success? Teammate success? Non-existent.

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ADP Response
7y
Thank you for your review of the Elk Grove location and you insights into the current management. We take this feedback seriously and have shared this review with our HR leaders.

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Pros

Great pay, good work life balance

Cons

Hard work but worth it

2.0
Jun 15, 2026
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Pros

- Established company with a long history and relatively stable business operations. - Provides a sense of job stability compared to many organizations navigating rapid changes in the current AI-driven market. - Lower risk of frequent restructuring or large-scale layoffs than many high-growth technology companies. - Opportunity to work with experienced employees who have deep institutional and domain knowledge. - Predictable work environment that may appeal to individuals seeking long-term stability over rapid change. - Strong choice for professionals who value job security and a steady career path in an uncertain economic climate.

Cons

- Documentation is limited or rusted, and many operational processes lack clear runbooks or standardized procedures, making onboarding and troubleshooting more difficult than necessary. - If you're coming from a modern, fast-paced engineering environment, the organization may feel behind current industry practices and tooling. - Internal politics can sometimes outweigh technical merit or execution. - There are teams with very long-tenured employees where change and innovation can be difficult to drive. - Decision-making often involves multiple layers of approval, resulting in significant bureaucracy and slower execution. - Processes can move slowly, and collaboration is not always transparent across teams, leading to inefficiencies and occasional confusion around ownership. - In some areas, roles, responsibilities, and operational processes are not clearly defined, creating unnecessary chaos and inconsistent ways of working. - Engineering standards and best practices vary considerably between teams, making cross-team collaboration challenging. - Organizational change tends to happen slowly, which can be frustrating for employees who are focused on modernization, automation, and continuous improvement.

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