Its a structured company, with nice benefits - Customer Service Representative (CSR) 3M Employee Review

4.0
Sep 23, 2025
Recommend
CEO approval
Business Outlook

Pros

Has a good salary, above average. And there are a lot of training and resources for new employees.

Cons

Everything is dictated by managers who don't have real experience in the field. There is little grow opportunities in the short term. And the flexibility depends mostly on your manager. WFH policy changed to a "4-day at office" without any justification.

Explore other reviews about 3M

5.0
Dec 11, 2025
Recommend
CEO approval
Business Outlook

Pros

Work for what you get. Rewarding work and great management structure

Cons

Management can be vague sometimes

2.0
May 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Good pay and decent benefits.

Cons

Current management is completely disconnected from the needs and concerns of individual contributors. Which appears to be on purpose, as the company is in an active strategy of both strategic layoffs and of driving attrition in general, so everyone's stress levels are super high. The head of HR just quit so I can only assume worse labor actions are on their way. Also, be ready to not have a desk but still be required to come in 4 days a week.

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