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      Docusign

      Engaged Employer

      Docusign reviews

      3.6

      61% would recommend to a friend

      (3,628 total reviews)
      avatar

      Allan Thygesen

      60% approve of CEO

      48% positive business outlook

      Ratings by category

      3.9

      Compensation and benefits

      3.8

      Diversity & inclusion

      3.7

      Work/Life balance

      3.4

      Culture & values

      3.2

      Career opportunities

      3.0

      Senior management

      Docusign has an employee rating of 3.6 out of 5 stars, based on 3,628 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Docusign employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      4K reviews
      3.0
      Aug 8, 2016

      Mid-Level Manager

      Mid-level manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      DocuSign's greatest asset is its product. I think most of us that work here agree that we're proud to work for a company who produces such a powerful, easy to use tool. People here are fun and friendly. Lots of food. Good office locations and nice working environment.

      Cons

      As mentioned in other reviews, DocuSign's internal processes are in dire need of improvement. Although "process" comes up a lot in the hallway in frustration laced conversations but upper management is taking no action to improve them. This inaction is evidence of either a general apathy on management's part, ignorance regarding how nimble companies manage process, or a lack of executive leadership which should be clearing barriers to enable sales and administrative execution opposed to spinning around in an attempt to get through internal processes.

      avatar
      Docusign Response
      9y
      Sounds like you have some good ideas of how we can improve some internal processes. Here are a couple of ways you can turn those thoughts into action: 1) talk to your manager 2) initiative a skip level meeting with senior management 3) talk to your HR Business Partners manager 4) post on Cowbell 5) bring it up in a leadership meeting (or have your Director do this) 6) approach the person who owns the process with IDEAS of how to improve the process. (Sometimes people are stretched and haven't had time to review a process) 7) tap the thinking of Catherine Courage's group -- perhaps they can pull together a journey mapping session with key stakeholders to consider ways to improve and streamline the processes. They are doing this with our vendor approval group right now.
      4.0
      Aug 8, 2016

      Just getting started

      Business development
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Amazing market opportunity. eSignatures are inevitable. This is the future of signing documents, coming to agreement, etc - Strong market lead. Solving eSignature problems around the world - legality, compliance, local cultural preference etc - is not easy. We are making the investments to stay ahead of the smaller players - Experienced management team. Our leaders have created and run successful public companies before. No first-timers here.

      Cons

      - Commoditization. We are working day and night to avoid being perceived as a Feature (versus being a Platform / Product). So far we are doing a great job - Competition. The market is hot, so competition is fierce (and growing). That's largely a positive, but we need to continue selling value to fend off the low-end market pressure we get from vendors giving away low-value eSignature offerings at low prices. This is a solve-able problem. - Change. Growing a company at this pace, with this type of unique product offering (Consumer, Enterprise, Global, etc), is tricky. Getting the right people in at the right time is a very nuanced exercise. We have had leadership changes - positive ones - but they still take time to process and adjust to. The current leadership team is settling in and doing a great job.

      avatar
      Docusign Response
      9y
      Thanks for sharing your thoughts. Glad you are happy with the recent leadership changes.
      5.0
      Aug 8, 2016

      Anonymous

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great company to work for, great atmosphere and benefits! The Business is growing and it is exciting to be part of the change.

      Cons

      Communication can be improved between Teams and different offices

      avatar
      Docusign Response
      9y
      Love the idea of shadowing teams. Heather Petersen is working on developing mentoring programs. Please reach out to her if you have ideas.
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