The substandard pay, slowly diminishing benefits, and general negative atmosphere create a frustrating workplace, but those aren't what bother me most. The fact that the most important criteria is how long a person has been in their current position for promotions is aggravating. It ends up making all supervisory and managerial positions fill with people who aren't qualified to get jobs elsewhere so they stuck with Dell, while all good employees get fed up with this and leave.
If you're thinking of joining, be sure you get hired at where you're qualified to be hired, pay-wise. If you get in too low, you won't be able to skip pay grades and will need to be in each pay grade for at least a year. I've known many people who quit because of this.
The tools and software used for the job are pitiful. Half the time they are down, and when they are up they resemble something a high school student put together 20 years ago.
The company claims the customer is important, but all support contracts are poorly written, intentionally misleading, and leading to numerous lawsuits. Beyond this, employees are constantly insulting customers while they're on hold to one-another.
There is no managerial support to get unhappy employees to stay, regardless of how well employees are doing. Wages for new hires are constantly falling lower and lower below industry average, while Dell explains this by saying the "great" benefits make up for it.
If you are at all driven, want to get ahead, and work hard then do not, for any reason, under any circumstances, apply for Dell tech support, it's the worst thing you can do for your career.
