Pros
And the reason why? Because COAF and Capital One care about their employees. I have worked for at least 5 call centers over the last 12 years. This one is by far the best of the bunch. The managers we have on the floor care about our developement. They take the time out to go over your areas of strength, and work with your on your areas that need improvment. The encourge us to work thru them. They reward us all the time with little things, that may not really mean much to someone else, but it just shows they care. They have several programs in place to show case our best. They do Town Hall Meetings to tell us where not only our group, but the other groups in Capital One stand. They lavish us with great meals, and gifts. We have a Rally once a month to celebrate our accomplishments. and our CSAT's (Customer Satisfaction Surveys). And we have recently worked to get JD Powers Certified. That says alot about a call center. The overall enviroment is wonderful. Its a fun and vibrate enviroment. Management is constantly doing things for us. I am proud to say I work for Capital One Auto Finance.
Cons
We need more help. We are hiring.
