Capital One reviews

3.4

46% would recommend to a friend

(13,207 total reviews)
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Richard D. Fairbank

Not enough data to show CEO approval

Capital One has an employee rating of 3.4 out of 5 stars, based on 13,207 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Capital One employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzen industry (3.7 stars).

Reviews by job title

13K reviews
2.0
Feb 14, 2012

Don't Quit Your Day Job

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Location Industry Reputation Interdepartmental Cooperation Capital One University

Cons

Elitist Attitude Red Tape Poor Morale Associates not held accountable

4.0
Feb 10, 2012
Recommend
CEO approval
Business Outlook

Pros

Fast paced and challenging while recognizing employees who perform well. They also do a good job of performance management for the staff.

Cons

They sometimes rely too much on data and not enough on experience of the management team who has been doing business for awhile.

4.0
Feb 5, 2012
Recommend
CEO approval
Business Outlook

Pros

Amazing employee benefits and resources. Well-communicated agenda and ambitious outlook that is infectious.

Cons

A very process-bloated organization. An elaborate network of people/processes/initiatives that they think 'ensures' high quality results (speaking from the Digital side). Being a (primarily) credit-card oriented company, the work pipeline is looked at from a capacity/operational perspective and cannot be tied directly to revenue. I come from an IT/Software vendor where work was done right the first time, and FAST - because it was tied directly to revenue. The meeting culture here is bizarre. My previous company had a high ratio of remote workers, so we EFFECTIVELY used email and stuck to conference calls to get decisions moving. Here, half the people in my meetings aren't paying attention and busy instant messaging about something else. The meetings end up with little to no headway and always include the words, "it sounds like we need to have more conversations about...". I'm not exaggerating. The worst part is that these people can't be in my meetings because they're double booked in someone else's. All the while, mine was TRULY more important to the organization than the one they attended. So, two meetings are shot while one of them could've been dealt with via email in a smart manner. Every time I craft comprehensive well-written emails, people want to set up a meeting to discuss because they don't want to take the time to read it and think it through. These are all smart people working here. They are all brainwashed into this ADD pace of perpetual confusion.

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